Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hicle108@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hicle108@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hicle108@gmail.com.

General Returns, Exchange & Refund:

Return request can be raised within 7 days from the order delivery date after receiving the return request we will deliver the product within 2-9 working days.

HICLE.IN endeavors to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, HICLE.IN does not accepts the returns of the products except the cases mentioned below:

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for re-fulfillment of the order or extending a full refund at the discretion of HICLE.IN

Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is totally different from their description on the product details page on the website; www.HICLE.IN but for the products which are handmade may not exactly match with the one shown in image due to inherited limitations.

Return will be processed only if:

(i) it is determined that the product was not damaged while in the customer’s possession;

(ii) the product is not different from what was shipped to the customer;

(iii) the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual or warranty card if any and all the accessories therein).

(iv) Return has been initiated within 48 hours from the date of delivery of the product.

Products marked as “non-returnable” on the product detail page or bought in discount cannot be returned.

Goods are deemed to have a defect if they are received by the customer in a damaged condition or where there is a manufacturing defect. Items that are damaged as a result of normal wear and tear are not considered defective. A defective product can only be exchanged against the same product in the same size, subject to product availability. A full refund against the same may only be made at the discretion of HICLE.IN if the same product is not available in stock.

Product Colors: Every effort is made to display the colors of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Items without tags will not be accepted.

To report a damage in transit please get in touch with our customer care at Hicle108@gmail.com within 48 hours of delivery. Please share the order number, date of transaction, delivery address and images of the incorrectly delivered or defective item.

How To Send In Your Return

To ship an item back to HICLE.IN please:

Indicate on your invoice that you are returning the item(s).
Pack your item(s) and invoice into the return bag and affix the printed address sticker.
Mail your package using one of the following methods:
Reverse Pickup: We shall arrange the reverse pickup for the selected locations / postal codes.
Self-ship: It we are not able to arrange due to non serviceable postal codes & in this case customer need to self-ship the products, the same should be dispatched within 48 hours after the return request is raised. For all self-shipped returns, please use a reliable courier service. We would pay for the shipping costs for all self-ship returns to the payment mode after confirmation. HICLE.IN may issue a Rs.200 discount voucher for your next purchase on case to case basis.
Shipping Address for self-ship product/s:-

HICLE.IN

Returns Dept.

402,Olive Arcade ,C.G Road,Ahmedabad,380006

M.No.91-7572933630

Approval Process

You must get pre-approval for returns by emailing us at Hicle108@gmail.com with shipping details. Pre-approval process must be initiated by the buyer within 48 hours of receiving the item. Customer must ship the wrong item back in same condition & packaging within 7 days of receiving the approval for returns. If we find that the item has been used and cannot be resold and not in original condition we will not refund for the product.

HICLE.IN reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.

Exchange

HICLE.IN endeavors to ensure to deliver same product ordered. HICLE.IN does not have exchange policy in regular course of business except as specified in Returns.

Refund

HICLE.IN endeavors to ensure inventory to be in stock. Most of the orders processed on next business day but in case the product is out of stock we shall intimate & confirm with the customer through email / WhatsApp and issue the refund in full for the proportionate items not shipped to the same payment mode from which payment received. Refund will be credited within 7 working days in original bank account.


EXCEPTIONS

SHIPPING CHARGES
Shipping charges on expedited orders are not refunded as store coupon.
Note : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.

Cancellation Policy:

We, the team at HICLE.IN, not only believe in selling high quality products, but also believe in delivering customer service excellence. Despite striving continuously to serve our customers better, there are times when you might want to cancel or return your product(s) for circumstances beyond control.

We have listed everything below in detail for an easy and smooth process in case you do feel the need to cancel your order or seek refunds.

Only Pre-Shipment Cancellations permissible except Advance Booking after deducting cancellation charges @11.8% (Including applicable GST) of Order Value or Rs.500 whichever is higher plus with outward & inward shipping charges.

Q: Can I cancel my order in case I change my mind after ordering?

Yes, you can choose to cancel your unprocessed order & only if done within 1 hour of placing an order. Refund of your money will be initiated after deducting payment gateway charges and a confirmation of the same will be sent to you via e-mail / WhatsApp. Please note that Ready to Ship orders are not eligible for cancellations as they are dispatched within 1-24 hours of the order placement.

Q: Can I cancel my order for Pre-booking / Advance Booking of Product/s?

No, you can not cancel the order of Pre-booked or Advance Booking as HICLE.IN plan to procure / manufacture the products based on advance / pre booking of the products. Still if you wish to cancel the order, Order Cancellation charges of 35.4% (including Applicable GST) of the order value shall be deducted & balance can be refunded to your preferred mode of payment.

Q: Why can’t we cancel after 24 hours?

We believe in faster delivery at your doorstep and to ensure the same the process of procurement, picking, packing, in short the preceding steps start the very next minute of your order placement and hence the deadline.

Q: And what if I want to cancel after 24 hours of ordering?

Yes it’s possible. For orders cancelled post 24 hours of confirmation or dispatch whichever is earlier, our team deals with the same on a case-to-case basis depending on the status of your order at that point.
We provide the refund for all such orders in the form of a Coupon only after deducting handling charges. This Coupon is redeemable on our website within a stipulated period from time of issuance.
In case Customer requires refund in Bank, it shall be refunded after deducting 23.6% (Including applicable GST) of the order value or Rs.500 whichever is higher plus outward & inward shipping charges & payment gateway charges as handling charges in case of domestic orders. And in case of international orders 23.6% (Including applicable GST) of the order value or US$100 whichever is higher plus outward & inward shipping charges & payment gateway charges as handling charges.
Please note that it takes a maximum of 2 business days, post receiving your cancellation request, for us to cancel your order, and send you a notification via e-mail (CARE@HICLE.IN).
Handling Charges are as mention herein at point number 3.
Products bought online cannot be exchanged at HICLE.IN Store.

Our WhatsApp No. +91 7572933630
Our Email Address: Hicle1082gmail.com


Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of HICLE.IN shall be final and binding.

HICLE.IN owned and maintained by M/s Jagdushah International Private Limited the Private limited Company incorporated under the provisions of the Companies Act, 2013, having its registered office at 402,Olive Arcade, C. G. Road, Navrangpura, Ahmedabad - 380009, Gujarat, India and herein before referred to as the “HICLE.IN”